refund-policy – PrimeTv 4K

Company: THE STREAMING AUDIO COMPANY LIMITED (SC636552) Last Updated: January 2026

Overview

At primetv4K, we are committed to providing a high-quality streaming experience. We understand that issues can occasionally arise, and we handle all refund requests fairly and on a case-by-case basis. Our goal is always to resolve your issue first — a refund is the last resort, not the first.

When Refunds Apply

✓ Eligible for Refund

Service completely non-functional and our team is unable to resolve it
You were charged twice for the same subscription
Technical fault on our end preventing any access within 48 hours of purchase
Service significantly different from what was advertised

✕ Not Eligible for Refund

Change of mind after activation
Issues caused by your own internet connection or device
Partial use of subscription period
Violation of our Terms of Service
Requests made after 7 days from purchase

Refund Window

Refund requests must be submitted within 7 days of your original purchase date. Requests submitted after this period will not be considered. We strongly encourage you to use our free trial before purchasing to ensure the service meets your needs.

How to Request a Refund

To request a refund, please contact our support team using one of the channels below. We aim to respond to all refund requests within 24 hours.

Contact us via WhatsApp (+44 7999 118019) or email (subscription@primetv4K.com)
Provide your account email address and order/transaction ID
Briefly describe the issue that led to your refund request
Our team will investigate and respond within 24 hours
If approved, refunds are processed back to your original payment method within 5–10 business days

Try Before You Buy

We offer a free trial to all new customers so you can test the service before committing to a subscription. We strongly recommend taking advantage of the trial — simply contact us on WhatsApp or Live Chat to request one.

Technical Issues vs. Refunds

In most cases, technical problems can be resolved quickly by our support team. Before requesting a refund, please allow our team the opportunity to diagnose and fix the issue. We have a 99.9% uptime SLA and resolve the vast majority of technical issues within minutes.

Chargebacks

We ask that you contact us directly before initiating a chargeback with your bank or payment provider. Chargebacks initiated without first contacting us may result in permanent account suspension. We are always happy to resolve disputes amicably and quickly.