Privacy Policy

1. Who We Are

THE STREAMING AUDIO COMPANY LIMITED (company number SC636552), trading as primetv4K, is the data controller for the personal information you provide when using our service. We are registered in Scotland, United Kingdom and are subject to UK GDPR.

Data Controller Contact: subscription@primetv4K.com

2. What Data We Collect

Data Type	What We Collect	Why
Account Data	Email address, name	To create and manage your account
Payment Data	Transaction ID, payment method type	To process your subscription. Full card details are handled by our payment processor, not us.
Technical Data	IP address, device type, connection logs	To deliver the service and enforce our Terms
Support Data	Messages sent to support (WhatsApp/email)	To resolve your issues and improve service
Usage Data	Channels watched, session duration (aggregated)	To improve content and technical performance

3. Legal Basis for Processing

We process your personal data on the following legal bases under UK GDPR:

• Contract performance — processing necessary to provide the service you subscribed to
• Legitimate interests — fraud prevention, security, service improvement
• Legal obligation — compliance with applicable laws
• Consent — where you have explicitly opted in (e.g. marketing emails)

4. How We Use Your Data

• To activate and manage your IPTV subscription
• To process payments and issue receipts
• To provide customer support
• To detect and prevent fraud or abuse
• To send service-related communications (e.g. subscription renewal reminders)
• To send promotional offers, only if you have opted in
• To improve our platform and content offering

5. Who We Share Data With

We do not sell your personal data. We may share limited data with trusted third parties only where necessary:

• Payment processors (PayPal, Stripe, etc.) — to handle transactions securely
• Hosting & infrastructure providers — to deliver the streaming service
• Support tools (e.g. WhatsApp Business) — to facilitate customer communication
• Legal authorities — if required by law or court order

All third-party processors are contractually required to handle your data securely and in compliance with applicable data protection law.

6. Data Retention

We retain your personal data for as long as your account is active, plus a reasonable period thereafter to comply with legal obligations. Specifically:

• Account data: retained for the duration of your subscription plus 12 months
• Payment records: retained for 7 years as required by UK tax law
• Support conversations: retained for 12 months after the last interaction
• Technical/connection logs: retained for 90 days

7. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right of access — request a copy of the data we hold about you
• Right to rectification — request correction of inaccurate data
• Right to erasure — request deletion of your data ("right to be forgotten")
• Right to restriction — request we limit how we use your data
• Right to portability — receive your data in a portable format
• Right to object — object to processing based on legitimate interests
• Right to withdraw consent — at any time where processing is based on consent

To exercise any of these rights, contact us at subscription@primetv4K.com. We will respond within 30 days.

8. Cookies

Our website uses minimal cookies necessary for the site to function correctly. We do not use advertising or tracking cookies. The cookies we use include:

• Session cookies — to keep you logged in during your visit
• Preference cookies — to remember your language and display settings

You can disable cookies in your browser settings, though this may affect the functionality of our site.

9. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include SSL/TLS encryption for all data in transit, access controls, and regular security reviews.

10. International Transfers

Your data is primarily stored and processed within the United Kingdom and European Economic Area. Where data is transferred outside these regions (e.g. to support infrastructure providers), we ensure appropriate safeguards are in place in accordance with UK GDPR.

11. Children's Privacy

Our service is not directed at children under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal data, please contact us immediately so we can delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. Significant changes will be communicated to active subscribers via email.

13. Complaints

If you have concerns about how we handle your data, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk. We would appreciate the opportunity to address your concerns directly before you contact the ICO.

14. Contact

• Email: subscription@primetv4K.com
• WhatsApp: +44 7999 118019